Returns & Refunds Policy

Returns

Due to the nature of our cosmetic and personal care products, we take hygiene and product safety very seriously.

For hygiene reasons, we do not accept change-of-mind returns or exchanges on cosmetic and personal care products that have been opened, unsealed, used or tampered with.

Sealed products that are eligible for return under applicable consumer law must be unused, unopened and in their original packaging.

If you receive an item that is faulty, defective, damaged or incorrect, please contact us so that we can help resolve the issue. Your statutory consumer rights are not affected by this policy.

How to start a return

Please contact us at sales@verde.co.uk before returning any item. We will advise you on the appropriate next steps.

Unless a return is required because an item is faulty, damaged or incorrect, or applicable law requires otherwise, customers are responsible for return postage costs.

Please do not send any products back without contacting us first.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if an item is faulty, defective, damaged or if you have received the wrong product.

Please email sales@verde.co.uk with your order number and, where possible, photographs of the issue.

We will assess the issue and arrange an appropriate resolution in accordance with your statutory rights. This may include a replacement, exchange or refund, depending on the circumstances.

Exceptions and non-returnable items

For hygiene and safety reasons, sealed cosmetic and personal care products are not eligible for change-of-mind returns once their seal has been broken or the product has been opened.

This includes skincare, face and body creams, serums, cleansers, shower gels, shampoos, conditioners, soaps and other personal care products.

This restriction does not apply where a product is faulty, defective, damaged, incorrectly supplied or where a return or refund is required by law.

Exchanges

We do not offer exchanges for change-of-mind purchases of cosmetic and personal care products.

If an item is faulty or defective, please contact us at sales@verde.co.uk. We will be happy to help and arrange an appropriate resolution in accordance with your statutory rights.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

An exemption may apply to sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

After notifying us that you wish to cancel, you must return eligible goods within 14 days.

We will refund eligible cancelled orders within 14 days after receiving the returned goods or evidence that they have been sent back. We may refund the product price and standard delivery cost, but are not required to refund additional costs for express or premium delivery.

To request a cancellation, please contact us at sales@verde.co.uk.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

An exemption may apply to sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

After notifying us that you wish to cancel, you must return eligible goods within 14 days.

We will refund eligible cancelled orders within 14 days after receiving the returned goods or evidence that they have been sent back. We may refund the product price and standard delivery cost, but are not required to refund additional costs for express or premium delivery.

To request a cancellation, please contact us at sales@verde.co.uk.

Refunds

Where a refund is due, it will be made to your original payment method, unless otherwise agreed or required by law.

We will notify you once we have received and assessed any returned item. Your bank or payment provider may require additional time to process the refund.

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including your rights in relation to faulty, defective, damaged or incorrectly described goods.

Contact

For questions about returns, cancellations, exchanges or damaged items, please contact us at:

Email: sales@verde.co.uk

You can also use the contact details provided in our Contact Information policy.